WEARHOUSE Help Centre
How can we help?
Guides for the moments that matter - before you list, when you pay, and after the parcel lands.
App walkthrough
Complete app guide
Every major iPhone feature with why it matters, step-by-step instructions, and what to expect - buying, selling, orders, and profile tools.
Open the full guide- SellingListings, pricing, shipping, payouts, and growing a trusted shop.Open guide
- BuyingDiscovery, checkout, delivery, claims, and leaving useful reviews.Open guide
- Trust and safetyScams, reporting, counterfeits, and how we enforce community rules.Open guide
- How WEARHOUSE worksEnd-to-end journeys for sellers and buyers on web and app.Open guide
Browse by topic
Step-by-step help aligned with the in-app experience (tabs, Menu rows, and Settings). Open a hub or jump straight to an article - URLs match the mobile Help Centre where applicable.
Orders, delivery & refunds
Pay with confidence: Sold and Bought orders, carrier tracking, collection points, and when money moves back.
- Orders & delivery hubOverview and links to every order-related article.Read more
- Cancel an orderWhen cancellation is available and what both sides see.Read more
- RefundsHow reversals work after payment or disputes.Read more
- Delivery timingHome delivery vs Collection point at checkout.Read more
- Shipped & trackingConfirm shipping, labels, and delivery notifications.Read more
- Collection pointsWhat a Collection point delivery choice means.Read more
- Says delivered - not receivedMessage Support from Inbox when tracking shows delivered without the parcel.Read more
- Orders list (Sold & Bought)Sold vs Bought tabs and opening order detail in the app.Read more
Profile menu & seller tools
Everything behind Profile → Menu: Customise, Lookbook, earnings, discounts, Holiday Mode, invites.
- Profile & seller tools hubOne index for Lookbook, earnings, favourites, and more.Read more
- LookbookFeed, create, and how lookbook fits next to your listings.Read more
- Earnings and purchasesShop performance, earnings, and withdrawals.Read more
- FavouritesSaved items from Menu or Discover’s heart shortcut.Read more
- Multi-buy DiscountsSeller rules that reward multi-item baskets.Read more
- Holiday ModePause listings while you’re away.Read more
- Invite a friendShare your invite link from Menu or Settings.Read more
- Trusted seller badgeTrust signals buyers see and how eligibility works.Read more
- Shipper badgeGold, Silver, and Bronze bolts from average ship speed.Read more
Account, app & getting started
Sign-in, guest mode, verification, onboarding, suspension, and the big-picture tour.
FAQs
Answers before you checkout
I paid but the seller never shipped - what now?
Open the order from your purchases tab and start the official help flow. Upload evidence (screenshots of chat, promised ship dates). Avoid chargebacks before exhausting in-platform steps - they can complicate seller payouts and your own account standing.
Can I complete payment outside WEARHOUSE?
No. Off-platform payments remove protections and violate our rules. If someone asks, report the message and cease the trade.
How do I prove an item is authentic?
Provide label photos, receipt if available, and macro shots of hardware/stitching. Optional verification programmes - when live in your region - appear at listing or checkout. Read Item verification for programme detail.
Still stuck? Support can see live order state - describe what you tapped, what you expected, and what happened instead.
This Help Centre is general guidance only and does not replace professional or legal advice.