Help
How to use WEARHOUSE
Overview of tabs, shopping, selling, and where to find orders and messages.
Last updated April 2026
WEARHOUSE is a pre-loved fashion marketplace. This guide follows the iPhone app: Profile → Menu is the full-screen list (with a gear icon for Settings). The website may differ in places - use these steps when you are in the app.
Bottom tabs (iPhone)
- Home - feed, category chips, search, notifications bell, AI shopping chat from the search row.
- Discover - curated rows, brands, member search, favourites shortcut (heart), Lookbook banner, Try Cart / Shop All (beta).
- Sell - Sell an item: up to 20 photos, title, Describe your item, category, brand, condition, colours, size, optional measurements/material/styles, price, optional discount price, parcel size, then Upload (or save and use Upload from drafts).
- Inbox - chats and offers; order updates and payment steps appear in threads when the app shows them.
- Profile - your shop; tap the three lines (top right) for Menu - Lookbook (Beta), Seller dashboard, Orders, Favourites, Multi-buy discounts, Vacation Mode, Invite Friend, Help Centre, About WEARHOUSE, Logout. Tap the gear on that Menu screen for Settings.
Buying at a glance
- Browse Home or Discover and open a listing.
- Tap Buy now or Send an offer; complete checkout in the app when you purchase.
- Track purchases from Profile → Menu → Orders (switch to your purchases at the top).
Selling at a glance
- Use the Sell tab to build a listing or resume a draft.
- Use Profile → Menu for Seller dashboard, Multi-buy discounts, Vacation Mode, and Help Centre.
- After a sale, confirm shipped from order detail when you hand the parcel to the carrier.
Help & support
Profile → Menu → Help Centre lists FAQ topics that match many pages on this site. Tap Start a conversation for in-app support chat. This website mirrors those articles for sharing in a browser.