Wearhouse

Help Centre

How to use WEARHOUSE

Overview of tabs, shopping, selling, and where to find orders and messages.

Last updated September 2026

WEARHOUSE is a pre-loved fashion marketplace. This guide follows the iPhone app: Profile → Menu is the full-screen list (with a gear icon for Settings). The website may differ in places - use these steps when you are in the app.

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Bottom tabs (iPhone)

  • Home - feed, category chips, search, notifications bell, AI shopping chat from the search row.
  • Discover - curated rows, brands, member search, favourites shortcut (heart), Lookbook banner, Try Cart / Shop All (beta).
  • Sell - Sell an item: up to 20 photos, title, Describe your item, category, brand, condition, colours, size, optional measurements/material/styles, price, optional discount price, parcel size, then Upload (or save and use Upload from drafts). New sellers may need to Set up shipping to sell first.
  • Inbox - chats and offers; order updates and Support threads appear here.
  • Profile - your shop; tap the three lines (top right) for Menu - Customise, Lookbook, Earnings and purchases, Orders, Favourites, Multi-buy Discounts, Holiday Mode, Invite Friend, Help Centre, About Us, Logout. Tap the gear on that Menu screen for Settings.

Buying at a glance

  1. Browse Home or Discover and open a listing.
  2. Tap Buy now or Send an offer; at checkout pay by card only (Apple Pay is not offered). You’ll see a buyer protection fee plus Home delivery or Collection point options from our shipping carriers.
  3. Track purchases from Profile → Menu → Orders (Bought tab).

Selling at a glance

  1. Use the Sell tab to build a listing or resume a draft via Upload from drafts.
  2. Use Profile → Menu for Customise, Earnings and purchases, Multi-buy Discounts, Holiday Mode, and Help Centre.
  3. After a sale, open the Sold order, tap Confirm shipping, then View shipping label when you post the parcel. Aim to ship within about 7 days of payment.

Help & support

Profile → Menu → Help Centre opens this hosted Help Centre in the app (web embed). For order problems, open the order for status and tracking, then message Support from Inbox. For account or policy questions, message Support from Inbox.