Help Centre

Account & app

Authentication, guest browsing, verification, onboarding, and where settings live.

Last updated September 2026

Covers the start of every journey on WEARHOUSE: from Welcome back through first tabs and the Settings gear in Profile → Menu.

Guides & tours

Sign up & log in

Sign up
  1. Open the app. On Welcome back, tap Sign up under the form.
  2. Complete the fields and submit.
  3. If asked, verify your email before shopping or listing - use Enter verification code when offered.

You log in later with the username you chose, not only a display name.

Log in
  1. Enter Username and Password on Welcome back.
  2. Tap Login.
  3. If you see a verification error, use Enter verification code or the email flow the app shows.

After login you have five tabs: Home, Discover, Sell, Inbox, Profile.

Guest browsing
  1. On Welcome back, tap Continue as guest.
  2. Browse Home and Discover.
  3. Checkout, messaging, and other member actions prompt you to sign in or create an account.
Forgot password
  1. Tap Forgot password? on Welcome back.
  2. Follow reset steps (email or in-app).
  3. Set a new password, then log in with username + password.

Verification & onboarding

Email and account verification

Confirms you own the contact details on your account. You may see it after sign-up, on login errors, or when you change email under Settings → Account.

First-time onboarding

After first successful sign-in, a full-screen story may appear - swipe through Try Cart, Lookbooks, and other highlights, then continue to the main app. It only shows when your account is marked as needing it.

Account suspended

If your account is temporarily suspended, Home, Discover, and Sell are blocked. Inbox and Profile stay available - use Open Inbox to read Support messages (including appeal guidance). Listings are hidden from other users until the suspension ends.

Account permanently banned

Home, Discover, and Sell are blocked. Use Open Profile to withdraw any remaining balance via Settings → Payments, then sign out. You cannot buy, sell, or message (Inbox may still open, but chats are read-only).

Profile Menu (three lines)

Tap the three horizontal lines on Profile. The full-screen Menu list matches the app: Customise, Lookbook, Earnings and purchases, Orders, Favourites, Multi-buy Discounts, Holiday Mode, Invite Friend, Help Centre, About Us, Logout. Tap the gear on that screen for Settings.

About Us

From Menu → About Us you get flat links (no nested Legal folder): About us, Terms, Privacy Policy, plus the app Version.

Settings (gear on Menu)

From Menu, tap the gear. Typical rows include:

  • Profile, Account, Currency (British Pound / GBP display only)
  • Plan (when shown for your account)
  • Shipping (Shipping Address and Shipping options), Appearance, Language
  • Payments, Security & Privacy (including Delete Account)
  • Lookbook settings, Push / Email notifications, Invite Friend

See also

Terms, Privacy, and How it works on the marketing site.