Help Centre

Selling on WEARHOUSE

Listings that convert, shipping fulfilment, and payouts without surprises.

Last updated September 2026

Selling on WEARHOUSE rewards clarity: buyers who trust your photos and descriptions check out faster, leave stronger reviews, and generate fewer claims. This guide covers listing creation, pricing discipline, shipping fulfilment, and the rules that keep your shop in good standing.

Help Centre home Our Platform rules

Set up shipping to sell

Before your first listing goes live, the app may ask you to Set up shipping to sell (address and shipping options under Settings → Shipping). Complete that gate, then return to the Sell tab.

How to list an item in the app

On iPhone, tap the Sell tab. The form matches what you see below: you must complete every required row before Upload is enabled (you can also save a draft and reopen it from Upload from drafts when you return).

Photos - Add up to 20 images from your library. Order matters: the first photo is the cover. For tricky condition, use many angles (front, back, label, size tag, flaws).
Item Details - Title and Describe your item (free-text description). Put the story here; category, brand, and condition are separate fields next.
Item Information - Category (picker), Brand, Condition (fixed options below), Colours (up to three), and Size for the category.
Additional Details - Optional Measurements, Material, and Style (the app can send up to two style values with the listing).
Pricing & Shipping - Price (required), optional Discount Price, and required Parcel Size (small / medium / large). Parcel size drives carrier quotes at checkout. The form reminds you that the buyer pays for shipping.

Creating a standout listing

More photos help buyers trust nuance: front, back, brand label, size tag, fabric close-ups, and any flaws (coin or ruler for scale). A clear title (brand + garment + detail) and honest description still convert best - keywords belong after you have filled the structured fields.

Condition options (same labels as the app)

When you tap Condition on the sell form, you pick one of these - use the same ideas in your photos and description.

Brand New With Tags - Never worn, with original tags.
Brand new Without Tags - Never worn, tags removed.
Excellent Condition - Like new, minimal wear.
Good Condition - Light wear, fully functional.
Heavily Used - Visible wear, still usable (show every flaw in photos).

Pricing & demand

Scan sold comps when visible; otherwise compare active listings with similar condition tiers. Factor in shipping, platform fees, and potential VAT. You can run limited-time discounts where the product supports them - avoid yo-yo pricing that confuses buyers who saved your item.

Signal	Adjustment idea
High watchers, no sales	Clarify fit or add measurement photo
Low views	Improve lead image; check category
Seasonal item	Re-list with refreshed keywords next season

Shipping & packaging

After a sale, open Orders → Sold, tap Confirm shipping, then View shipping label to get your label. Pack to survive rain and rough handling. Ship within about 7 days of payment or the order may cancel automatically. Local meetup / cash pickup is not offered - use Home delivery or Collection point only.

Payment releases when the buyer taps Complete Order, or automatically about 2 days after delivery if they do not.
Match your listing’s Parcel Size to the box you actually use so quotes stay fair.

Payouts & earnings

Track balance under Menu → Earnings and purchases. Add a UK bank account under Settings → Payments. Withdrawals usually reach your bank within a few business days once approved. If a payout fails, update bank details and retry.

Buyer messages

Reply within 24 hours when possible; fast response times correlate with higher conversion. Answer factually; if unsure, say so instead of guessing measurements. Never move payment off-platform or share personal payment handles.

Your chat history is discoverable in disputes - write as if a moderator will read every line.

Prohibited & restricted inventory

Counterfeits, recalled goods, hazardous materials, and items violating IP or local law are banned. When uncertain, consult Terms and Our Platform or message Support from Inbox before listing.