Buying on WEARHOUSE
How to shop second-hand fashion safely and get the best experience on WEARHOUSE.
Before you buy
Read the full description, check photos, and ask the seller anything unclear (size, flaws, authenticity). Save items you like and compare similar listings.
Paying
Complete payment only through WEARHOUSE's official checkout. Never send money off-platform — it removes protections and makes disputes much harder to resolve.
After you order
You'll typically see order status and tracking in your account. If something is wrong (wrong item, damage, not as described), use in-app help or report the order according to our Trust and safety guidance.
Returns and refunds
Policies depend on the listing, local consumer law, and WEARHOUSE rules at the time of purchase. Keep all packaging and photos if you need to open a claim.
Leaving feedback
Honest reviews help the community. Focus on facts: shipping speed, accuracy of description, and communication.