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Buying on WEARHOUSE
From discovery to delivery - how to shop second-hand with confidence.
Buying pre-loved fashion should feel exciting, not risky. This guide walks through evaluating listings, using chat wisely, paying only through WEARHOUSE, and opening claims with the evidence moderators need. Pair it with Trust and safety for scam patterns.
Checkout on iPhone (how the app works)
Product pages use Buy now and Send an offer (not “Make an offer”). After you buy, track the order under Profile → Menu (three lines) → Orders and switch purchases at the top. You can also shop multi-seller Try Cart / Shop All from Discover when you see it - offers may be limited in some bag flows, so read the on-screen actions.
Before you buy
Build a short checklist: size and measurements, material care, alterations, included accessories, and whether returns are possible for that listing type. If anything material is missing, ask in chat and wait for a written answer you can reference later. Save the listing to watch for price drops or competing items.
Questions worth asking the seller
- Has the item been washed or dry-cleaned since last wear?
- Any odours, pet exposure, or storage issues?
- Does the colour match a specific Pantone or brand campaign name?
- For shoes: outsole wear pattern and insole condition
Paying safely
Complete checkout inside WEARHOUSE. If a seller sends an external payment link, it is a red flag - cancel the conversation and report. Official flows show fees, taxes, and delivery estimates before you authorise; screenshot that summary for your records.
| Scenario | Recommended action |
|---|---|
| Seller asks for "friends & family" transfer | Decline; pay in-app only |
| Price drops right after you message | Verify listing still matches photos/description |
| Multiple duplicate listings same photos | Report; may be fraud or dropshipping |
After you order
Track the shipment from your purchases view. If tracking stalls, message the seller once through official channels, then escalate via order help if the SLA passes. Keep packaging until you confirm the item matches the listing.
Returns, refunds, and claims
Eligibility depends on listing type, seller policy disclosures, and mandatory consumer law in your country. When filing, narrate the timeline, attach photos, and propose a fair resolution (refund, partial credit, return with tracked label). Agents may mediate if parties disagree on facts.
Calm, factual messages resolve most disputes faster than accusations. Stick to observable differences between listing copy and what arrived.
Reviews that help everyone
Rate shipping speed, accuracy of description, packaging quality, and communication. Avoid personal insults or revealing private details. Reviews inform ranking - thoughtful feedback improves discovery for the next buyer.