Transparency
Our Platform
Rules, ranking, enforcement, and appeals - how decisions behind the feed are made.
WEARHOUSE is a curated marketplace, not an unmoderated bulletin board. We write rules to protect buyers and sellers, build ranking systems to surface relevant trustworthy inventory, and enforce consistently enough that outcomes feel predictable - even when you disagree with a single decision.
Community rules in practice
Listings must be lawful, accurately described, and respectful. Chat must stay professional. Circumventing fees, manipulating reviews, or coordinating fake transactions triggers escalated enforcement. The legal backbone lives in Terms & Conditions; this page explains operational reality.
Search, browse, and ranking
Result ordering may consider text relevance, recency, engagement, seller performance, buyer affinity, and policy health scores. Experiments run with guardrails; severe quality regressions roll back. Paid placements, when offered, are visually distinguished and compete only inside approved modules - not by silently burying organic results without disclosure.
Signals that can demote listings
- High cancellation or refund rates relative to category peers
- Sustained negative feedback patterns
- Repeated policy strikes or authenticity complaints
- Spammy keyword stuffing or duplicate listings
Enforcement ladder
Actions aim to be proportionate: educational warnings for ambiguous mistakes, temporary feature limits for repeated issues, listing removal for clear violations, account suspension for fraud or abuse, and permanent bans for severe or unrepentant misconduct. Automated systems may apply friction instantly; human review handles edge cases.
| Stage | Typical trigger | Member experience |
|---|---|---|
| Warning | First-time borderline photo | In-app notice + policy link |
| Restriction | Repeated late shipping | Limited listing volume or visibility |
| Suspension | Counterfeit sale | Account frozen pending review |
Appeals
If you believe we misread evidence, use the appeal flow with additional documentation (receipts, carrier logs, expert letters). Not all outcomes reverse - some strikes expire naturally after a clean period. Final escalation paths depend on region and product surface.
Data & privacy touchpoints
Ranking and safety systems process activity data described in the Privacy Centre. You can exercise rights there where applicable. Cookies and similar tech are covered in the Cookie Policy.
Platform integrity research
We run internal simulations and partner with academics on aggregate studies. Individual member data is not sold for unrelated advertising networks; see privacy disclosures for permitted sharing categories.