Help Centre
Orders & delivery
Track purchases and sales, understand delivery choices, and fix stuck refunds.
Last updated September 2026
These guides mirror the iPhone app: open orders from Profile → Menu → Orders, switch Sold / Bought at the top, then open an order for Confirm shipping, View shipping label, I’ve received / Complete Order, Cancel order when shown, and refunds. For disputes, message Support from Inbox. Checkout offers Home delivery or Collection point - not local meetup.
At a glance
- Sellers: Confirm shipping → View shipping label; ship within about 7 days of payment.
- Buyers: I’ve received this item → Complete Order; payment auto-releases about 2 days after delivery if you don’t.
- Item Not as Described: message Support from Inbox within 3 days of delivery.
Articles
Pick a topic below. The same paths power in-app Help Centre links on iPhone.
- Cancel an orderWhen cancellation is available and what both sides see.Read more
- RefundsHow reversals work after payment or disputes.Read more
- Delivery timingHome delivery vs Collection point at checkout.Read more
- Shipped & trackingConfirm shipping, labels, and delivery notifications.Read more
- Collection pointsWhat a Collection point delivery choice means.Read more
- Says delivered - not receivedMessage Support from Inbox when tracking shows delivered without the parcel.Read more
- Orders list (Sold & Bought)Sold vs Bought tabs and opening order detail in the app.Read more