Help
Orders & delivery
Track purchases and sales, understand delivery choices, and fix stuck refunds.
Last updated April 2026
These guides mirror the iPhone app: open orders from Profile → Menu → Orders, switch bought/sold at the top, then open an order for tracking, Cancel order when shown, refunds, and item-not-received help. Delivery type at checkout follows the same home vs collection-style options the app offers.
Articles
Pick a topic below. The same paths power in-app Help Centre links on iPhone.
- Cancel an orderWhen cancellation is available and what both sides see.Open →
- RefundsHow reversals work after payment or disputes.Open →
- Delivery timingHome delivery vs pickup-style options at checkout.Open →
- Shipped & trackingFollowing tracking and delivery notifications.Open →
- Collection pointsWhat a collection-point delivery choice means.Open →
- Says delivered - not receivedStructured help when tracking shows delivered without the parcel.Open →
- Orders list (bought & sold)Purchases vs sales and opening order detail in the app.Open →