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When will I receive my item?
Delivery expectations for home delivery vs collection / pickup-style options.
Last updated April 2026
Estimated delivery depends on the seller’s handling time, carrier, and the option you chose at checkout.
At checkout
- Home delivery - parcel ships to the address you provide; tracking may appear after the seller posts the item.
- Collection-point or pickup-style options - follow the carrier or location instructions shown after purchase.
If dates slip
- Message the seller once through the order or chat thread.
- If there is no meaningful update, use order help from the order detail screen.